Is encouragement what the world most lacks today? Even if it’s not the #1 need, it’s still very close to the top. What can we do about that? We’ll discuss that in our Thought of the Day. And later, in the interview, we’ll talk with former Chairman and CEO of YUM! Brands, David Novak. He’ll share powerful lessons from his new book, O GREAT ONE, which helps us understand the vital importance of encouragement through recognition … in the workplace.