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Summary
Is what we THINK we know about communication really true? We’ll look at that in our Thought of the Day. And in our interview segment, Phil Jones will help us be a lot more influential with the words we use. That and more on today’s show.
Bob’s Thought of the Day
We’ll explore:
- A famous case study on communication that has been taken out of context.
- The correct origin of the 7-38-55 ratio, and why it does NOT apply to normal communications.
- Why words count for much more than just 7% of our communication.
Interview with Phil Jones
You’ll discover:
- The biggest difference between highly successful people and everyone else.
- How to create an environment for a non-threatening conversation.
- The value of asking someone if they are “open-minded.”
- The background of the term “motivation” and how it relates to human decision-making.
- How to use “just imagine” as the grown-up version of “once upon a time.”
- Why we look for safety in numbers when it comes to decision-making.
- A gentle but powerful way to help your customer comfortably move to the next step.
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How to create a rejection-free approach to convos to increase the listener’s comfort. @PhilMJonesUK #communications Click To Tweet
In this episode @PhilMJonesUK shows you the magic words for #influence and impact. #communication Click To Tweet
People make #decisions based on what feels right first. @PhilMJonesUK Click To Tweet
Interview Links
- PhilMJones.com
- Exactly What To Say: The Magic Words for Influence and Impact by Phil Jones
- Tips for Smarter Selling Blog
- Connect with Phil on Facebook
- Connect with Phil on LinkedIn
- Follow Phil on Twitter
Resources
Listen to The Go-Giver Podcast on iTunes
About the Book
The Go-Giver tells the story of an ambitious young man named Joe who yearns for success. Joe is a true go-getter, though sometimes he feels as if the harder and faster he works, the further away his goals seem to be. Joe learns that shifting his focus from getting to giving — constantly and consistently creating value for others — leads to exceptional returns.
Rapidly going from national bestseller to global phenomenon, The Go-Giver has gained a devoted following with over a million copies sold. It’s utilized as a resource in major corporations to small businesses, in schools and churches, in book clubs, and more. Nearly a decade since its original publication, this timeless story continues to help its readers find fulfillment and greater success in business, in their personal lives and in their communities.