Today’s episode will feature a two-part segment on how we can begin the process of resolving interpersonal conflict. In the first segment, our Thought of the Day, we’ll look at how to mentally prepare for conflict resolution. In the second segment, we’ll look at some specific questions we can ask ourselves in order to advance the resolution process.
How important are telephone skills, both while growing up, and in business? I’d say very important. We’ll discuss that in our Thought of the Day. And in the interview … it’s often said that selling via the telephone is dead. But, we’ll learn from an expert in this field that it’s far from true.