Today’s episode will feature a two-part segment on how we can begin the process of resolving interpersonal conflict. In the first segment, our Thought of the Day, we’ll look at how to mentally prepare for conflict resolution. In the second segment, we’ll look at some specific questions we can ask ourselves in order to advance the resolution process. That and more on today’s show.
Bob’s Thought of the Day
- Why conflict usually begins.
- The secret behind the most influential and powerful communicators.
- Six steps to prepare your mind for resolving conflict.
- The difference between the truth (which is objective) and a belief (which is subjective).
- Why conflicts are often the result of people experiencing an event from their own personal belief system or worldview.
- Four key questions that will help you begin the process of conflict resolution.
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Focusing on how the *other person* views the situation is a great start to resolving a difficult interaction. @BobBurg Click To Tweet
Focusing on understanding the other person’s viewpoint is not the same as agreeing with them. @BobBurg Click To Tweet
A Belief is “the truth as one understands the truth to be.” @BobBurg Click To Tweet