Bob had a fascinating conversation with Lisa Copeland. She is the author of one of Bob’s favorite books, Crushing Mediocrity. Lisa’s story is inspiring and her sales, leadership, and business acumen immense. She is a pioneer and entrepreneur! Years ago she entered the very “male-dominated” automotive industry. But, rather than follow the old-school way, she created her own system based on the principles of service, high value, and immense customer experiences.
Jackson Hill and his mentor, Judge Henshaw, are back at Rachel’s Famous Coffee for another lesson. One that Jackson badly needs as he’s about to continue his negotiations with the formidable Gillian Waters later that day. And his first meeting with the buyer at Smith & Banks had not gone well.
“Set the frame,” the Judge said. “The frame is more important than the content, because the frame is the context. Whoever sets the frame of the conversation also sets the tone and the direction in which it will go.
Having hope is certainly no guarantee of success. But without hope, we’re almost guaranteed NOT to succeed. We’ll look at that in our Thought of the Day. And in our interview segment, Libby Gill will introduce us to what she calls the “science of hope theory.”
Go-Giver Influencers: Making a Significant Impact Show! Here are the books Bob mentioned during the show: Peace Power & Plenty by Orison Swett Marden, Thinking in Bets: Making Smarter Decisions When You Don’t Have All the Facts by Annie Duke, The Unexpected Tour Guide by Jeff C. West, The Go-Giver Influencer by Bob Burg and John David Mann.