In helping someone see our side of a situation, often the best thing we can do is first see it and verbalize it from their side. We’ll look at that in our Thought of the Day. And in our interview segment, we’ll visit with Ian Altman, a master sales practitioner, author, and consultant. Ian will help us learn that the most successful sales professionals absolutely operate on the same side as their buyers.
Today’s episode will feature a two-part segment on how we can begin the process of resolving interpersonal conflict. In the first segment, our Thought of the Day, we’ll look at how to mentally prepare for conflict resolution. In the second segment, we’ll look at some specific questions we can ask ourselves in order to advance the resolution process.
We know that, even situationally, people will often live up — or down — to our expectations of them. But why? We’ll look at that in our Thought of the Day. And later in our interview segment, long-time leader and personal development authority, Steve Keating, shares with us the benefit and how-to of leading with high expectations.
Is mediocrity a worthy goal to shoot for? I think most of us would say “no.” We’ll look at that in our Thought of the Day. And later in our interview segment, Lisa Copeland will share with us her principles for Crushing Mediocrity, which is the name of her new book, as well as something she has lots of personal experience doing.