Bob Burg is coauthor of the International Bestseller, The Go-Giver, Go-Givers Sell More, The Go-Giver Leader, and The Go-Giver Influencer. He is author of the sales classic, Endless Referrals and Adversaries into Allies. The Go-Giver has been published in over 28 languages and has sold over 900,000 copies. To receive Bob's Influence & Success Insights via email, visit

026 Influential Civility

What exactly is Influential Civility? A lot more than meets the eye! Bob welcomes one of America’s Experts in Personal and Professional Excellence, Jan Goss-Gibson. Jan’s motto is, “Don’t just show up in life … Show Up Well!” Jan Goss-Gibson is the CEO of Civility Consulting, an Austin, Texas based global business training and consulting firm, and creator of the Show Up Well System for Professionals. The author of Protocol Power: 21 Days to Professional Polish, she was recently named America’s #1 Master Confidence Strategist. Jan and her clients have been featured on ABC, CBS, NBC and FOX networks nationwide.

127 What Brings Greatness?

He didn’t FOCUS on winning… yet he constantly won. We’ll look at that in our Thought of the Day. And in our interview segment, we’ll hear from award-winning journalist Don Yaeger, who has met, hung out with, and interviewed many of our world’s top performers—those we would consider great. Even better, he shares a number of their commonalities. Powerful!

025 Influential Acknowledgement

Bob looked at those (seemingly) small, unexpected acknowledgements that can make a big difference in the lives of others. Aside from sharing some of his own stories, he also shared a one from the book, Free Throws for Financial Professionals by Mike McGlothin regarding a powerful, life-long lesson he learned from legendary Duke Basketball Coach, Mike Krzyzewski. And, be sure and take in the lesson that Jeff West learned from his one-time sales manager 30 years ago that forever changed Jeff as a father, and that would most likely affect the West Family for generations to come. It might be one of the most powerful stories you’ll ever hear.